Privacy Policy

Introduction

At Moonvine Atelier, we respect your privacy and believe personal information should be handled with care, transparency, and intention.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make a purchase, submit an inquiry, or voluntarily subscribe to Atelier updates.

 

Information We Collect
Depending on how you interact with our website, we may collect:

• Contact information: Your name, email address, telephone number, and information you voluntarily provide.

• Order information: Products purchased, billing and shipping addresses, delivery preferences, transaction details, and order history.

• Communications: Messages submitted through contact forms, customer-service inquiries, and custom-order discussions.

• Newsletter information: Your email address and subscription preferences if you voluntarily subscribe.

• Technical information: Information such as IP address, browser type, device information, cookies, and website activity collected through our hosting platform or enabled website services.
   

Payment information is handled through the payment services available at checkout. Moonvine Atelier does not intentionally collect or store complete payment card numbers in its own customer records.
 

How We Use Your Information
We use personal information as reasonably necessary to:

• Process purchases and arrange shipping or local delivery.

• Communicate about orders, returns, repairs, and customer-service requests.

• Respond to questions and custom-order inquiries.

• Send occasional Atelier announcements to customers who have voluntarily subscribed.

• Maintain website functionality, security, and performance.

• Meet applicable accounting, tax, and legal obligations.

We do not require customers to subscribe to marketing communications to make a purchase.

Optional Newsletter & Communications
Moonvine Atelier may occasionally send email updates about upcoming artisan markets, local events, new collections, and other Atelier news.

Newsletter participation is entirely voluntary.
 

We anticipate communicating infrequently, but no particular sending schedule is guaranteed.

Subscribers may withdraw their consent at any time using the unsubscribe option included in marketing emails or by contacting us directly.

Unsubscribing from marketing communications does not prevent essential communications regarding existing purchases or customer-service matters.


Website Hosting & Payment Processing

Our website is hosted through Wix, which provides services supporting our online storefront, website functionality, and customer interactions.
 

Information submitted through our website may be processed and stored through Wix and the third-party services necessary to operate our business.

Payment transactions are processed through the payment providers available at checkout, subject to their applicable security and privacy practices.
 

We share personal information with service providers only as reasonably necessary for business operations, including payment processing, shipping, delivery, website hosting, and customer support.
 

Cookies & Website Technologies

Our website uses cookies and similar technologies to support essential website functions, maintain security, and enable shopping features.

Depending on the services enabled, additional technologies may be used to understand website performance and visitor interactions.

Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies. You may also manage certain cookie preferences through your browser settings.

 

Sharing of Personal Information

Moonvine Atelier does not sell customer contact lists.
We may disclose information to trusted service providers when necessary to process orders, deliver products, maintain our website, or meet legal obligations.

Information may also be disclosed when legally required or reasonably necessary to protect customers, our business, or the security of our services.
Any additional data-sharing practices associated with enabled website integrations will be disclosed as required by applicable law.
 

Information Security & Retention

We take reasonable steps to protect the personal information entrusted to our business and rely on established service providers for website hosting and payment processing.

No method of electronic transmission or storage can be guaranteed completely secure.

Personal information is retained only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, record keeping, dispute resolution, and applicable legal obligations.
 

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information held about you.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Withdraw consent for optional marketing communications.

• Object to or restrict certain processing activities.

• Request additional information about how your personal data is used.

Some information may need to be retained for legitimate legal, accounting, or transactional purposes.

To submit a privacy-related request, please contact Moonvine Atelier using the contact information provided on our website.

We will review and respond to requests in accordance with applicable law.
 

International Visitors

Moonvine Atelier is based in Montana, United States, and offers products to supported international destinations.

Information collected through our website may be processed or stored in the United States or other locations where our service providers operate.

Where applicable, we will observe legal requirements concerning international data transfers and the privacy rights of customers in other jurisdictions.

Children's Privacy

Our website and products are intended for a general audience and are not specifically directed toward children under the age of 13.

We do not knowingly solicit personal information directly from children under 13.

If you believe a child has submitted personal information without appropriate authorization, please contact us so the matter can be reviewed.
 

External Websites & Services

Our website may contain links to social media platforms, external websites, or third-party services.

These services operate under their own privacy practices. We encourage visitors to review the applicable policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy as our business practices, website features, or legal requirements change.

The current version will be published on our website with its updated effective date.

Contact

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Moonvine Atelier : Info@moonvine-atelier.com

We appreciate the trust you place in Moonvine Atelier and remain committed to treating your information with care and respect.